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Privacy Policy
Protection of Personal Information Act (POPIA) Statement
At Zuri Royale (Pty) Ltd Ivy & Swiss, we are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, customer service, or product offerings.
Personal Information We Collect
When engaging with our platform, we may collect the following personal data:
- Full name
- Email address
- Delivery address (if applicable)
- Message or inquiry details
- Product preferences
- Interaction history with our store or emails
- IP address and browser/device data (via cookies)
We only collect information that is necessary to provide a tailored and secure shopping experience.
How We Use Your Information
We process your information for the following purposes:
- To respond to inquiries and offer product support
- To personalize and improve your experience
- To fulfill orders and manage deliveries (if applicable)
- To send marketing updates or newsletters, only with your consent
- To maintain legal or transaction records
- To analyze site usage via analytics tools (anonymously where possible)
Cookie Notice
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and tailor content and marketing to your interests.
Cookies we may use include:
- Essential cookies: For core site functions (e.g., cart, login)
- Analytics cookies: To understand how visitors use our website
- Marketing cookies: For advertising and remarketing (only if consented)
You may manage cookie preferences or disable cookies via your browser settings. However, some site features may not function properly if cookies are disabled.
Email Marketing & Opt-In Disclosure
If you sign up for our newsletter, we may send you:
- New collection updates
- Special offers
- Back-in-stock alerts
- Brand inspiration and styling tips
You will only receive marketing emails if you explicitly opt-in via our signup form or checkout box.
You may unsubscribe at any time by clicking the link in our emails, or by contacting us directly at:
✉︎ hello@ivyswiss.co.za
We do not sell or rent your personal data to third parties.
Data Retention Periods
| Data Type | Retention Period |
|---|---|
| Customer info | 3 years from last interaction |
| Inquiry details | 2 years from submission |
| Order data | 5 years (for accounting/legal reasons) |
| Newsletter engagement | Until user unsubscribes or 3 years max |
| Analytics (anonymized) | 5 years |
Data is safely deleted or anonymized once retention periods expire.
Your Rights Under the POPI Act
You have the right to:
- Access your personal information
- Request correction or deletion
- Object to processing or withdraw consent
- Lodge a complaint with the Information Regulator of South Africa
Exercising Your Rights
To exercise any of your data rights, contact our Information Officer:
✉︎ Email: support@ivyswiss.co.za
Subject Line: Privacy Policy and Usage
We will respond within 30 calendar days in accordance with POPIA.
Security Measures
We maintain industry-standard security to safeguard your data, including:
- SSL encryption
- Restricted internal access
- Secure cloud storage and hosting
- Regular data protection reviews
- Staff confidentiality training
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. You will be notified of any material changes on this page.
By interacting with our platform, you consent to the collection and processing of your personal information as outlined above.