Shipping Policy

At Ivy Swiss, we aim to ensure that your new jewellery arrives safely, promptly, and beautifully packaged. Below is everything you need to know about our shipping process.

Shipping Within South Africa

We currently ship nationwide across South Africa using trusted courier partners, including:

Pudo (Pickup Point Courier)
Fastway/Courierguy Couriers

You’ll be able to select your preferred shipping method at checkout.

Processing Time

Orders are processed within 1–2 business days (excluding weekends and public holidays).
Once dispatched, you will receive a shipping confirmation email with tracking details.

Delivery Timeframes

Courier	Estimated Delivery	Notes
Pudo	3–5 business days	Ideal for collection at pickup points
Fastway / Courierguy	2–5 business days	Direct door-to-door delivery
Other	2–5 business days	Varies by region and courier selected

🛒 Please allow for potential delays during sales, holidays, or major campaigns.

Shipping Costs

Shipping costs are calculated at checkout based on your location and courier selection.
From time to time, we may offer free shipping promotions or discount codes (subscribe to our newsletter to stay informed).

Tracking Your Order

Once your parcel is shipped, you will receive an email with a tracking link.
If you haven’t received tracking after 3 business days, kindly reach out to us at hello@ivyswiss.co.za

Packaging

All Ivy & Swiss orders are:

Securely wrapped and sealed
Elegantly packaged — perfect for gifting
Provided with a soft cloth and pocket bag to store
Accompanied by care instructions in your mailbox.

Delivery Issues

We are not liable for delays caused by:

Courier backlogs
Incomplete or incorrect delivery information
Public holidays or unforeseen courier disruptions

If your parcel is marked as “delivered” but not received, please contact the courier directly and notify us so we can assist.

Need Help﹖

Our support team is here for you.
✉︎ Email: hello@ivyswiss.co.za
📱 DM: @ivy.swiss