Terms and Conditions

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Welcome to Ivy Swiss. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website (www.ivyswiss.co.za), you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Ivy Swiss is operated in South Africa, sourcing quality materials worldwide.

2. Use of the Website

You agree:

  • To be 18 years or older or have guardian consent
  • To provide accurate and complete information when purchasing
  • Not to misuse the website or its content
  • Not to attempt unauthorized access or interfere with security

We reserve the right to refuse service or cancel orders at our discretion.

3. Product Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. However, we do not warrant that descriptions or other content are error-free. Colors may vary slightly due to display settings.

4. Pricing & Availability

  • All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.
  • Prices and availability are subject to change without notice.
  • We reserve the right to correct pricing errors and cancel orders if necessary.

5. Orders & Payment

Orders are processed once payment is received. We accept:

  • Yoco (Debit/Credit Card)
  • EFT (where available)

Once your order is placed, you will receive a confirmation email.

6. Shipping & Delivery

  • Standard delivery times within South Africa: 2–5 working days
  • Delivery partners: Courierguy, Fastway, and others
  • We are not liable for delays caused by courier services, public holidays, or events beyond our control
  • Tracking details will be provided once your order is dispatched

7. Returns & Exchanges

Due to hygiene and product nature, we do not accept returns for pierced jewellery (e.g., earrings) unless the item is defective.

For other eligible products:

  • Return request must be made within 7 days of delivery
  • Items must be unused, in original packaging
  • Customer is responsible for return shipping unless product is faulty

To initiate a return, email: support@ivyswiss.co.za with your order number and reason. Please visit our Returns and refunds for our policy.

8. Refunds

Approved refunds will be processed within 7 business days via your original payment method. We reserve the right to deny refunds for items that do not meet return conditions.

9. Privacy Policy

Your use of this website is subject to our Privacy Policy, which outlines how your personal information is collected, used, and protected under the POPIA Act.

10. Cookies

We use cookies to enhance your experience. By using our website, you agree to our use of cookies as outlined in our Privacy Policy.

11. Intellectual Property

All content on this site — including logos, images, text, and design — is the intellectual property of Ivy & Swiss and may not be used or reproduced without written consent.

12. Liability Disclaimer

Ivy Swiss is not responsible for any direct or indirect loss, injury, or damage resulting from the use or misuse of our products or website.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be handled in South African courts.

14. Changes to Terms

We may update these Terms occasionally. Changes will be posted here with an updated “Last Updated” date. Continued use of the website constitutes acceptance of these Terms.

By shopping with us, you agree to these Terms & Conditions. Thank you for supporting Ivy Swiss and enjoy your pieces picked with love.