Terms of Service

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Welcome to Ivy Swiss. These Terms of Service govern your access to and use of our website, products, and services. By using our site, you agree to comply with and be bound by these Terms. If you do not agree, you may not access or use our platform.

1. Use of Our Site

You may browse and shop on www.ivyswiss.co.za subject to these conditions:

  • You are at least 18 years old or using the site with the consent of a parent or legal guardian
  • You agree not to misuse our website, content, or services
  • You must provide accurate, current, and complete account and payment information

2. Intellectual Property

All content on this site — including logos, images, graphics, videos, product descriptions, and designs — is the intellectual property of Ivy & Swiss. No content may be copied, modified, distributed, or used without our prior written permission.

3. Product Availability & Pricing

We make every effort to display our products and prices accurately. However:

  • Products may vary slightly in appearance due to screen differences
  • We reserve the right to correct any pricing errors
  • Prices and availability are subject to change without notice

4. Orders & Payment

  • All purchases are subject to our acceptance
  • We reserve the right to cancel or refuse any order
  • You agree to provide valid, authorized payment information
  • All payments are processed securely through Yoco, or other integrated platforms

5. Shipping & Delivery

Delivery is managed by third-party couriers. Estimated delivery times are listed at checkout and in our Shipping Policy.

Ivy & Swiss is not responsible for delivery delays caused by:

  • Courier issues
  • Incorrect delivery information provided by you
  • Public holidays or force majeure events

6. Returns & Refunds

Our policies around returns, exchanges, and refunds are governed by our Terms and Conditions. By purchasing from our store, you agree to those conditions.

7. User Conduct

You agree not to:

  • Violate any local or international law
  • Transmit harmful, offensive, or unlawful content
  • Attempt to interfere with or breach the security of our website
  • Use our website for unauthorized or commercial purposes without permission

8. Privacy

Your use of our website is subject to our Privacy Policy, which describes how your personal information is collected, used, and protected in accordance with the Protection of Personal Information Act (POPIA).

9. Disclaimer of Liability

Our website and products are provided “as is.” While we strive for accuracy, Ivy & Swiss does not guarantee that:

  • Our site will be uninterrupted or error-free
  • Product descriptions will be entirely free of typographical errors
  • Jewelry worn daily will not experience normal wear and tear

We are not liable for any damages arising from the use or misuse of our site or products.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the site means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising out of these Terms shall be subject to the jurisdiction of South African courts.

☎ Contact Us

If you have questions about these Terms, reach out to us:

✉︎ Email: hello@ivyswiss.co.za
📱 Instagram: @ivy.swiss